Returns Policy

 

George Carr Power Products Returns Policy

(1)      Introduction

 

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 30 days following the date of purchase of the product;

(b)            the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

 

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must: email or telephone us to explain reason for return prior to return shipping the goods to us.

(4)           Exclusions

The following kinds of products may not be returned under this policy:

(a)          any products that were specially ordered or any products liable to deteriorate within the period set out in Section 1 and 2 above;

(5)           Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and a storage cost of £1.00 per day that the item remains in our possession.